1. Returns
If you are not satisfied with your purchase, you may return it within 1-3 days from the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that are damaged or altered in any way will not be eligible for return.
2. Process for Returns
To initiate a return, please contact our customer support team with your order details. We will guide you through the return process. After approval, we will arrange for the pickup of the item.
3. Refunds
Once we receive and inspect the returned item, we will process your refund. Please note, cash on delivery orders will be refunded in cash at the time of pickup or after inspection. Refunds will be issued based on the amount paid, excluding any delivery fees, if applicable.
4. Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
- Products that have been opened or used
- Customized or made-to-order items
5. Damaged or Defective Products
If the product you received is damaged or defective, please report it to us within 1-3 days of receiving your order. We will arrange for a return and replacement at no extra cost.
6. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer support team at [email protected]. We are happy to help you resolve any issues quickly.